STATUS OF COMPLAINT

 

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Guidelines for Loading Complaint
  • Complaint should be specific with relevant details like Tender/ Supply / Order/Work Order no. and date etc. in case of complaint related to Tenders. In case of complaint related approval of Mining Plan / Scheme of Mining the Mining Pln ID no. should be mentioned.
  • Correct name and address are mandatory for processing the Complaint.
  • No correspondence shall be entertained on the subject after lodging the complaint.
  • In case it is found that complaint was false and harassment of officials has been caused, action may be taken against the complainant.
  • The Complaint having vigilance angle shall only be examined. The vigilance angle comprises of misuse of official position, demand and acceptance of illegal gratification, cases of misappropriation / forgery or cheating, gross and willful negligence, blatant violation of laid down systems and procedures, reckless exercise of discreation, delay in processing the cases, etc.